Beating Burnout: How to Keep Your Team Happy & Healthy at Work
Modern workplace culture has made employees more prone to burnout than ever. It’s especially prevalent in organizations that live and die by the phone like...
Best Practices for Creating a Call Recording Disclaimer
Disclaimer: We are not lawyers and this post is not legal advice. Consult your legal team before beginning any call recording program. If you make...
California Recording Laws: Can I Legally Record Sales Calls?
Spoiler alert: According to California recording laws, yes, you can legally record sales calls placed into or out of the Golden State. Read on to...
Maryland Recording Laws: Everything You Need to Know
“This call may be being recorded for quality and assurance purposes.” Preface: As always, consult your company’s legal counsel before recording conversations in Maryland to...
GDPR & Recording Sales Calls: What You Need to Know
This article is intended to share best practices on how companies are maintaining a call recording program for training purposes while also staying GDPR compliant....
101 Conversation Intelligence Platform Use Cases
There are 101 ways that customers can use a conversation intelligence platform. We observed and we listened, then documented here for your benefit. How else...
Steve Richard’s Top 10 Sales Books
SPIN Selling – This is a classic just like Catcher in the Rye. You need to know it. The Joshua Principle – A coming of age story...
11 Guiding Principles for Business and Life
In my 11 years as an owner of a business, I have learned the following 11 things: Don't let perfect be the enemy of good.Keep...
Is Call Recording Big Brother?
In the book 1984, author George Orwell paints a bleak picture of a dystopian future where people conform because “Big Brother” is always watching them. ...
Effective Sales Leadership Skills Boil Down to These Two Words
Over the past nine months, I’ve had conversations with over 350 sales leaders with varying sales leadership skills, ranging from managers of three reps all...
Phone Call Recording Laws: Practical Advice for Recording Sales Calls
Show me a sales leader who doesn’t want to record the calls of their team and use them like a sports coach uses game film. You’d...
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