Dashboards Don’t Do Sh*t: Why Your Sales Reports Need a Revamp
As a sales leader, it's easy to find yourself frustrated. Your sales dashboards display plenty of metrics, yet your team’s performance remains stagnant. You're drowning...
How to Conduct Empathetic Coaching that Drives Lasting Behavior Change in Your Contact Center
Does this sound familiar? You invest a lot of money in team training, establish best practices, reiterate them to your contact center agents over and...
The Utility of E-Learning in Training To Fight The Forgetting Curve
Guest post from Findcourses In recent research released from the professional training search engine findcourses.com, it was revealed that e-learning in training is on the...
Quality Assurance & Performance Coaching Isn’t An Either/Or Situation
Quality monitoring and performance coaching are often misconstrued as synonyms. It's an easy mistake to make, after all, both require listening to customer-facing calls and...
Computers Can’t Coach: Why Humans Will Always Be Critical to Sales Coaching
Artificial intelligence has ingrained itself so much in our daily lives. Today, AI-powered systems help us with anything from avoiding traffic jams, cutting down email...
Measuring Call Quality: Live Monitoring Vs Post-Call Coaching
Evaluating customer interaction quality is important for any contact center or sales organization. To provide the best customer experience while improving agent performance, customer-facing conversations...
Coaching for Performance: Effective Models for Sales Teams
Coaching is the most effective tool for managers to improve sales performance. There are various types of coaching: deal coaching, pipeline coaching, call coaching, developmental...
7 Strategies to Motivate Your Contact Center Agents (Aside from Free Food)
Learn how to design an employee engagement program that reduces attrition rates and boosts morale. The weekly lunch you buy for your team started as...
Speech Analytics Starts with Call Recording
This guest post was authored by our friends at OrecX. Speech analytics technology requires quality audio going in for quality transcription and analytics to come out....
How to Run a Call of the Month Contest
Written by Shay Smith｜Vorsight At Vorsight we have a monthly conversation competition where the ‘best call of the month’ earns you a day of PTO. One...
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