How to Conduct Empathetic Coaching that Drives Lasting Behavior Change in Your Contact Center
Does this sound familiar? You invest a lot of money in team training, establish best practices, reiterate them to your contact center agents over and...
Prevent Paraphrasing: 4 Reasons to Start Sharing Calls Today
You just got off a call with a newly implemented customer account… and they are PISSED. It’s the third time they’ve reached out regarding a...
Call Recordings are the Secret to Better Customer Support
Unlock Vital Data in Your Call Recordings with Conversation Intelligence Technology According to Zendesk, 67% of customers prefer self-service over speaking to a company representative when they...
Dive Deeper Into Your Client & Customer Interactions with Conversation Intelligence
There are three common challenges for most Customer Success teams: spotting early churn indicators, missing upsell opportunities, and understanding why and how a conversation led...
9 Ways to Leverage Conversation Intelligence for Customer Success
Customer Success teams are the front line for customer interactions. They tackle hundreds, if not thousands, of unique client requests every day. From implementation challenges...
How to Run a Call of the Month Contest
Written by Shay Smith｜Vorsight At Vorsight we have a monthly conversation competition where the ‘best call of the month’ earns you a day of PTO. One...