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Steve Richard

Author Archive
Blog 94 - 1200x800

Sales Training Programs Are Like World Religions

May 27, 2016
Sales training programs are like world religions.  I don’t care which one you are.  Just be really good at it. I wrote an article about...
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Sales Effectiveness
Blog 50 - 1200x800

How to Run a Call of the Month Contest

May 17, 2016
Written by Shay Smith|Vorsight At Vorsight we have a monthly conversation competition where the ‘best call of the month’ earns you a day of PTO. One...
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Sales Effectiveness / Performance Management / Customer Experience & Retention
Blog 27 - 1200x800

Is Call Recording Big Brother?

May 9, 2016
In the book 1984, author George Orwell paints a bleak picture of a dystopian future where people conform because “Big Brother” is always watching them. ...
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General
Blog 78 - 1200x800

The Ultimate Sales Coaching Process

April 20, 2016
How to Coach Sales Reps Sales coaching is that thing that you always need to do and never seem to find the time to do....
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Sales Effectiveness
Blog 87 - 1200x800

Effective Sales Leadership Skills Boil Down to These Two Words

April 18, 2016
Over the past nine months, I’ve had conversations with over 350 sales leaders with varying sales leadership skills, ranging from managers of three reps all...
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General
Blog 73 - 1200x800

The Paradox of Pre-Call Research in Sales

April 7, 2016
This is promotional for Owler but I don’t care because it rocks. Owler is one of those tools that you can set and forget. Once you follow...
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Sales Effectiveness
Man dialing a desk phone at work

Phone Call Recording Laws: Practical Advice for Recording Sales Calls

February 23, 2016
Show me a sales leader who doesn’t want to record the calls of their team and use them like a sports coach uses game film. You’d...
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General
Blog 99 - 1200x800

Storytelling vs. Story Selling: May the (Sales) Force Be With You

January 17, 2016
As salespeople, we must shift our focus from “Will I close this deal?” to “How can I help this company achieve its goals?” By understanding...
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Sales Effectiveness
Blog 23 - 1200x800

Building Trust at the Top of the Sales Funnel

January 16, 2016
Outbound messaging impacts the trust foundation, the most powerful force multiplier in sales. SDRs who craft personalized messaging, identify trust milestones, and implement an authentic,...
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Sales Effectiveness
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