7 Strategies to Motivate Your Contact Center Agents (Aside from Free Food)
Learn how to design an employee engagement program that reduces attrition rates and boosts morale. The weekly lunch you buy for your team started as...
Six Essential Traits of Highly Successful Salespeople in 2019
B2B sales ain’t what it used to be. Gone are the days you could cold call an enterprise organization and reach the final decision maker...
Good CRM Data is the Secret to Better Sales Performance
Everyone has the secret to higher conversion rates and more closed deals, right? Reps that say THIS WORD close 10x more than their peers. Leverage...
What Your Sales Teams’ Conversations Should Look Like
“Salespeople should listen more than they talk.” “Follow the 80/20 rule: Sales reps should listen 80% of the time and only talk 20% of the...
The Importance of Call Dispositions & How to Leverage Them in Reporting
These days, revenue leaders have huge swaths of data right at their fingertips. Yet a lot of data is under-utilized, sitting in a silo, or...
5 Sales Culture Differentiators You Need to Know
This guest post comes from Kayleigh Alexandra at Micro Startups. Every smart seller understands that a great sales team is more than the sum of its...
How to Coach When You Can’t Hear Both Sides of the Story–A Guide to One-Sided Call Coaching
Call recording laws vary state by state in the U.S. and country by country around the world. While it’s relatively easy to record calls in a...
Call Coaching is Not a One-and-Done: What Other Experts Get Wrong
I recently read an article from another sales software organization that claims you’ll see a miraculous turnaround in just 60 days after ONE great coaching...
ExecVision Named American Association of Inside Sales Professionals (AA-ISP) Service Provider of the Year for the Second Year in a Row
ExecVision was named the top provider for conversation intelligence and analytics. ARLINGTON, Va., April 22, 2019 – ExecVision, the only conversation intelligence platform built for...
The Forgetting Curve: Every Revenue Leader’s Arch Nemesis
Xerox did a study that revealed a whopping 87% of sales training is forgotten in just 30 days. When you consider the hefty price tag...
Speech Analytics Starts with Call Recording
This guest post was authored by our friends at OrecX. Speech analytics technology requires quality audio going in for quality transcription and analytics to come out....
Ask Steve: How Do I Navigate Around Low-Level Contacts Who Only Want a Price Quote?
Dear Steve, I think my team is selling too low in accounts. We find ourselves talking to contacts two-steps below the C-suite and they can’t...