Levelset (formerly Zlien) began using ExecVision with the sales team in 2016 and after quickly seeing a performance lift from regular call reviews, they expanded the program to customer success.

The customer success team at Levelset wanted to transition to a proactive approach to account management while gaining visibility into what was really happening during conversations.

Learn how they got results such as:

  • 12% increase in listening time
  • Reduced ramp time by ⅓
  • 20% increase in call scores

“We were able to uncover that [a reactive conversation] was happening and coach the team out of that. Now whenever a new CSM starts, they listen to call libraries based around proactive vs reactive instances.”

– Gretchen Lynn, VP of Customer Experience