The Science of Call Coaching

We all know we need to coach our reps, but that doesn’t always mean we know how to deliver effective coaching. In this webinar, we explored the science of providing feedback to your reps that actually drives behavior change. Topics covered include:

  • Overcoming Ebbinghaus’ Forgetting Curve
  • How adults learn
  • Why the feedback sandwich is flawed
  • The journey from Unconscious Incompetence to Conscious Competence

Graphical representation of the Forgetting Curve, from one day to one year

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